Please read the following terms and conditions (“Purchase Terms”) before you buy anything on our website, to confirm that you accept these Purchase Terms prior to purchasing products from us.
In these Purchase Terms:
1.1. If you purchase products from us on our website (“Products”) located at https://www.ioliving.co.uk/, (our “Website”) these Purchase Terms will apply to your order.
1.2. These Purchase Terms are only available in English and no translated version of the terms will be enforceable.
1.4. We may update our Websites and change these Purchase Terms from time to time. The Purchase Terms applicable to your order will be those accepted by you when you place your order.
2.1. If you have any questions about these Purchase Terms or any orders you have placed, please visit our “contact” page here.
2.2. If we have to contact you about your order, we will do so by telephone or by email using the details provided to us in your order.
4.1. You can place an order on the Website by completing the online checkout process. Please read and check your order carefully before submitting it to ensure that the details provided in the order are correct and your contact and delivery information is accurate.
4.2. When you place your order at the end of the online checkout process (e.g. when you click on the ‘place order’ button or similar), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.3. We may contact you to say that we do not accept your order. This is typically because the Products are unavailable, we cannot authorise your payment or because you are not allowed to buy the Products from us (and therefore we are not allowed to sell the Products to you) because you are under the age of 18, you have ordered too many Products or there has been a mistake on the pricing or description of the Products.
4.4. We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point a legally binding contract will be in place between you and us (a “Contract”) and we will dispatch the Products to you. Once your Products have been dispatched we will send a completed order email and (if applicable to the delivery method selected by you) you may receive communications from our selected couriers with specific delivery and tracking details.
4.5. Together, your order, our Confirmation Email and these Purchase Terms form our Contract with you. In the event of any conflict between each of the aforementioned documents (or the documents mentioned therein), the following order of priority shall apply (in descending order of priority):
4.5.1. your order;
4.5.2. our Confirmation Email;
4.5.3. these Purchase Terms; and
4.5.4. any Website pages or policies produced by us.
4.6. If you are under the age of 18 you may not buy any Products from the Website.
5.1. You have the right to cancel any Contract with us (excluding bespoke Products) within 14 days without giving any reason.
5.2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party nominated by you acquires, physical possession of the Products. If we deliver the Products to you in instalments, the cancellation period will expire after 14 days from the day on which you acquire, or a third party nominated by you acquires, physical possession of the final instalment of the goods in your applicable order.
5.3. To exercise the right to cancel, you must inform us of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post or email) using the contact details set out in clause 2. You may use the model cancellation form, found at the end of these Purchase Terms, but it is not obligatory.
5.4. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
5.5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.6. We hope that you will be pleased with your Products from us, but if you wish to cancel an order or return an item, further information can be found on our Refunds and Returns webpage here and clause 6 below sets out how and when you must return Products to us.
7.1. If you cancel a Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
7.2. If you cancel the Contract, we may make a deduction from your refund for any loss in value to our Products, if the loss is the result of unnecessary handling by you prior to the return of the Product.
7.3. We will make the reimbursement without undue delay, and not later than:
7.3.1. 14 days after the day we received back from you any Products supplied; or
7.3.2. if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
7.4. We will make the reimbursement using the same means of payment as you used for the initial transaction and to the card used to make such payment for the order, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.5. If you have received Products:
7.5.1. you shall send back the Products or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back or hand over the Products before the period of 14 days has expired;
7.5.2. we will bear the cost of returning the Products; and
7.5.3. you are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products.
8.1. We use authorised couriers to deliver our Products. For information on delivery options and costs, visit our Delivery Information webpage found here. During the online checkout process, you will be given available delivery options to choose from.
8.2. The estimated date for delivery of the Products is set out in the Confirmation Email (see clause 4.4).
8.3. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery if we are aware of the delay.
8.4. Delivery will take place at the address specified by you when you placed your order with us.
8.5. Please provide our appointed courier with a form of ID (passport or photocard driving licence) if requested by them.
8.6. Unless you and we agree otherwise, if we cannot deliver your Products within 30 days of the date of your Confirmation Email, we will let you know, cancel your order and give you a refund.
8.7. If nobody is available to take delivery, please contact us using the contact details set out in clause 2.
8.8. You are responsible for the Products once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the Products passes to you when you take, or a third party notified by you takes, possession of the Products.
8.9. We will provide delivery outside of the UK, but please note the associated delivery costs detailed on our Delivery Information webpage found here.
8.10. We may deliver your Products in instalments. If we intend to deliver Products in this way, we will notify you during the online checkout process.
9.1. We accept the following credit cards and debit cards: Visa, Mastercard, American Express. We also accept payment via PayPal. We do not offer Interest Free Finance and we do not accept cheques or payments via cash.
9.3. Your credit card or debit card will be charged at the time you place your order for the Products. If for whatever reason we are unable to deliver the Products to you and we cancel your order or if you cancel your order in accordance with clause 5, we will refund the full price of the Product to you within 14 (fourteen) days in accordance with the time periods specified above at clause 7.3 and in accordance with clause 7.4.
9.4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via your chosen card issuer. E.g. Verified by Visa.
9.5. If your payment is not received by us and you have already received the Products, you must:
9.5.1. pay for such Products as soon as possible and in any case within 30 days; or
9.5.2. return them to us as soon as possible and in any case within 30 days. If so, you must keep the Products in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the Products) and not use them before you return them to us.
9.6. If you do not pay for the Products and fail to return them in accordance with clause 9.5, we may collect the Products from you at your expense. We will try to contact you to let you know if we intend to do this.
9.7. Nothing in this clause affects your legal rights to cancel a Contract during the cancellation period as set out in clauses 5 and 7.
9.8. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our Delivery Information webpage found here.
10.1. Interest Free Finance is available via PayPal Pay Later.
11.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The Products that we provide to you must be as described, fit for purpose and of satisfactory quality.
11.2. We are under a legal duty to supply you with Products that are in conformity with these Purchase Terms.
11.3. The packaging of the Products may be different from that shown on the Website.
11.4. Any Products sold at discount prices will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
12.1. We draw your attention to this clause 12.
12.2. The images of the Products on our Website are for illustrative purposes only. Although we try to make sure that the colours of the Products are displayed accurately, we cannot guarantee that your device will also display the colours accurately or replicate the exact colour of the Products. The Products that you receive might vary slightly from the images on our Website.
12.3. While we try to be as accurate as possible, the measurements indicated on our Website in relation to the Products including weights, dimensions and capacities shown are approximate only.
13.1. Please visit our Refunds and Returns webpage here which includes details about Faulty Products or contact us using the contact details set out in clause 2, in order for us to resolve the problem for you.
13.2. Only certain Products sold by Inside Out Living are covered by a Guarantee – see Section 14 for more details.
13.3. Nothing in these Purchase Terms affect your statutory rights. You may also have other rights in law.
IMPORTANT: This Guarantee is valid on products purchased between 1 March 2023 and 1 September 2023. Prior to that only garden furniture items came with a guarantee and to benefit from that you must have registered on the respecitve manufacturer websites at the time of purchase. Please refer to the respective manufacturers websites for more information about what is covered by them and for how long.
14.1. There are two lengths of Guarantee that Inside Out Living offer depending on the product purchased. Please read the terms of this Guarantee carefully so that you are aware of your rights and the exclusions that will apply in respect of the specific product you have purchased from Inside Out Living.
14.2. The following products benefit from a 3-year guarantee:
14.2.1. All inside furniture, to include: Tables, Chairs, Benches, Sideboards and Media Units
14.2.2. All garden furniture except where listed in 14.3 below
14.3. The following garden furniture items, benefit from a 1-year guarantee only:
14.4. The guarantee period is activated as soon as the product is delivered by our couriers to the delivery address listed on the Inside Out Living order confirmation.
14.5. Guarantee services will be provided only if the original Inside Out Living order confirmation is presented along with photographic proof of the defective product/elements within the relevant guarantee period. The Company can refuse to honour the guarantee if these documents are not available.
14.6. If you wish to make a claim under one of our guarantees, please email firstname.lastname@example.org attaching your original Inside Out Living order confirmation, along with detailed photos showing the problem.
14.7. During the guarantee period, The Company will endeavour to repair any defective products free of charge. If repair is not possible, a replacement part will be sent out and failing that The company will look to replace the entire product. If we do not have the exact product in stock, you will be offered a suitable alternative from in-stock products. If a suitable alternative is not available, or you are not happy with the alternative product suggested, you will be offered a refund or credit note, subject to terms and conditions. Where possible, refunds will be made using the same means of payment as you used to purchase the relevant Products. In the case of card payments, refunds will be made to the original card of purchase.
14.8. The Company has absolute discretion over which of the remedies is chosen, which The Company will decide based on the facts of the individual case.
14.9. This guarantee does not cover:
14.9.1. Periodic maintenance, the repair or replacement of parts due to wear and tear
14.9.2. Replacements for lost or missing components of the furniture, that were present on delivery but have since been lost or misplaced
14.9.3. Damage or defects caused by use or treatment of the product inconsistent with what The Company deems normal use
14.9.4. Damage or changes to the product as a result of:
14.9.5. Commercial use – Provision of guarantees is for domestic end users only. Goods purchased for commercial use are covered by a statutory 12 month warranty only. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used. This means that for commercial uses we cannot accept any responsibility or liability for safety standards or compliance.
14.9.6. Transferred property – This Guarantee is not transferable if you choose to sell or donate your furniture to someone else.
14.10. Any product guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
16.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses:
16.1.1. that were not foreseeable to you and us when the Contract was formed, losses that were not caused by any breach on our part, business losses or losses to non-consumers; and
16.1.2. arising out of or in connection with incorrect contact or delivery information provided by you;
16.2. Without prejudice to clause 15.1 and excluding any terms implied by law, our total aggregate liability for claims made in relation to any Products provided by us to you, under or in connection with any Contract, whether arising in tort (including negligence), contract or in any other manner, shall not exceed the price paid by you for our Products as set out in the Confirmation Email.
17.1. If an event outside of our control takes place that affects the performance of our obligations under a Contract for a period of more than eight weeks beyond the estimated delivery date, then you or we may cancel any Contract affected and we will refund any sums you have paid to us in respect of any Products which have been paid for, but not delivered, as soon as we are able to.
18.1. End of the Contract. If a Contract is ended it will not affect our right to receive any money which you owe to us under the Contract.
18.2. Severance. If a court finds any of these clauses unenforceable, the rest will continue in force. Each of the clauses of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses (and part clauses, where relevant) will remain in full force and effect.
18.3. Third party rights. No one other than a party to the Contract has any right to enforce any term of the Contract.
18.4. Disputes. If you are unhappy with the Products you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out in clause 2.
18.5. Governing Law. The laws of England and Wales apply to these Purchase Terms and any Contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
18.6. Jurisdiction. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
(Please complete and return this form if you would like to cancel a Contract with us)
To: Eden Retail Group Limited
Contact us by email: email@example.com
Contact us by mail: Eden Retail Group Limited, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
I hereby give notice that I cancel my Contract of sale of the following Products [insert order Number and details of Product being returned e.g. product name and product number]
Ordered on [insert],
[Name of Customer],
[Address of Customer],
[Signature of Customer (only if this form is notified on paper]),