Frequently Asked Questions

Small items (a parcel courier) will be with you within 1-3 working days. (Postcode exclusions apply). The evening before dispatch the courier will email with details of your expected delivery and provides tracking details.

Large items take 3-5 working days, you can select your delivery date during checkout where you will be offered at least one delivery slot within this timeframe. (Postcode exclusions apply).

Please note postcode exclusions apply to some more remote mainland areas. If this applies to your order our team will soon be in touch via email with information about this.

Please visit our delivery section for a more detailed explanation of our delivery timelines and policies.

With small items your delivery will dispatch and be with you within 1-3 working days. The evening before dispatch the courier will email with details of your expected delivery and provides tracking details.

For large items your delivery date is determined by you during checkout where you can select your delivery date using the calendar function. There is option to specify any notes in the ‘order notes’ field. Please view further details on our delivery page.

Please note that in the case of a postcode exclusion order our team will soon be in touch via email with information about this.

Unfortunately we don’t deliver internationally – we only deliver to the UK.

Yes, we deliver to all of the United Kingdom, including Northern Ireland. Please be aware that deliveries to anywhere outside of mainland UK will take slightly longer than the 3-5 working days. this will be indicated in our confirmation and tracking emails.

For orders to Northern Ireland please expect an email shortly after placing an order, where a delivery date will be arranged. All deliveries to Northern Ireland are charged at a £60 delivery fee.

Visit our delivery page for specifics on our service.

For small items your goods will be with you within 1-3 working days from day of purchase. (Postcode exclusions apply).

Unfortunately at this time we’re unable to offer specific.  You will be contacted the evening before your delivery date to organise your 2 hour delivery timeslot, unfortunately presently we’re unable to stipulate a specific time. Please also note the timeslots are managed with our delivery partner’s schedule in mind, but we will always strive to reach a suitable timeframe with our customers.

Please accept what they do have and call us at your convenience – 01172 421 962 and explain the scenario to our customer care team. We will call up our delivery partners immediately to find out what has happened with your remaining products and update you. Typically in these scenarios we’re able to reunite you with the remainder of your items soon after the first delivery.

No, unfortunately we are unable to take orders and payment via phone for security reasons. All orders therefore need to be placed online

No, Unfortunately we’re unable to take orders and payment via email for security reasons. All orders therefore need to be placed online.

Yes.

Although, please note that some selected couriers will sometimes take one additional day to deliver during a bank holiday weekend. In these rare scenarios the courier will be in touch via email right away from the order being made, with the details of your delivery.

Please call one of our customer care team on 01172 421 962 , who will happily guide you through the process of ordering online. Alternatively you can also reach us on our live chat function, (found in the bottom right of the screen, click ‘chat with us’ ) where a team member can also help you through the process.

No, not right now. We are an online-only company but to compensate that we have a generous 30 day free returns policy. If you have product specific questions please feel free to ask us via email [email protected] or alternatively speak to us through our live chat function. Or you can always call us on 01172 421 962

Unfortunately at this time we’re unable to source products not listed in our current inventory or that have never been stocked through us, nor can we pre-order for our next stock replenishment. For specific brands you may find the product located on that company website.

Yes, sure. On each product page there is now a ‘Join waitlist’ box to fill in with your email. We’ll update you with when it’s due in.

No, unfortunately we don’t have any samples or material swatches to send out for any of our products. If you had specific product questions please feel free to email [email protected] or reach us via our live chat function.

All measurements, dimensions and weight information is to be found in the ‘INFO’ section of our product descriptions.

For measurements not listed in our product specs please email [email protected] and detail the product name/brand as well as the precise part or piece you’re referencing. We will often need to contact our warehouse to manually measure the item or sometimes we will contact our suppliers to access that information, and as such, this can sometimes take a day or two.

We aren’t one of those companies who are forever putting products into and out of sale, instead we price our products very competitively all year round to ensure our customers benefit from good value all the time, and not just in the sale months.

Occasionally we do offer blanket discounts. To be the first to find out about these, make sure you follow us on Facebook and Instagram as well as signing up to the mailing list for our newsletter. You can sign up by scrolling to the bottom of the page and entering your email address.

No, our delivery partners provide speedy and efficient service from warehouse all the way to a selected room within your house (or garden) but will not be able to help with any aspect of assembly.

No, unfortunately presently we aren’t able to offer a disposal service for packaging. Our delivery partners and couriers often need to keep to a tight schedule of delivering and allowing space in our vehicles for returns and pickups remains our priority.

Please check the inside walls of all of the boxes, sometimes the hardware will be taped to the interior. In cases of garden sets please also check the interiors (and undersides) of the couches and beneath the cushions, as the suppliers will sometimes tape the hardware to the sides. If you can still not find any fittings or fixings after thoroughly checking, please contact our customer care team via phone, email or live chat.

Please check under the ‘SPECS’ tab on the specific product page, where it will inform you if there is any element of assembly required. If requiring assembly the product will come with an instruction guide. If you are still unsure please do contact us for clarification.

Manufacturer warranties and guarantees apply to certain products, more details of which can be found on the individual product pages under the ‘INFO’ tab.

• For Bramblecrest products: you may need to  register your product with them  , ensure you don’t delete your Inside Out Living purchase confirmation email you may need to provide this.
• For Kettler products: you can make claims through their warranty submission form , ensure you don’t delete your Inside Out Living purchase confirmation email you may need to provide this.
• For Hartman products: you can make claims through their warranty submission form, ensure you don’t delete your Inside Out Living purchase confirmation email you may need to provide this.

Please email [email protected] with your name and order number, attach some concise and clear photos of the issue and describe what the issue is. We will get back to you within 24 hours with a course of action. Inside Out Living will always endeavour to aid any quality concerns and reach amicable solutions for our customers. Please note, that Inside Out Living cannot be held responsible for damage that was caused through normal wear and tear. For more detailed policies on faulty items please see our refunds and returns page.

You can pay via credit or debit card, apple pay, paypal or using our interest free finance option.

No. During your checkout, the tax rate on your purchase is calculated based on your billing address. If your billing address is located in Ireland, the rate of tax that you pay will be adjusted accordingly.

On items over £400 we offer a 0% interest credit option via our finance providers, V12. Opting for this means you can pay in instalments over 6, 10, or 12 months. For qualifying products, you are able to see by the product picture within listings a small box informing of the option to use this service. To select this option you need to add the item to your basket, enter your delivery details and then when you get to the payment screen, select the last option – ‘pay with interest free finance’. You will then be taken through a brief application form and informed of the finance providers decision almost instantaneously.

To find out more details about this head to our 0% Finance Explained Page.

For best cleaning care of your rattan product firstly brush off lightly with a broom or brush, then simply wash using a non corrosive/harsh cleaning product diluted – (we recommend a splodge of washing up liquid added into a large bucket of warm water). Then use a handheld brush dipped into the water for best results, this will force any debris or dirt inbetween the weave to dislodge whilst ridding any surface grime, feel free to use an old toothbrush for any stubborn areas. Rinse when finished. Any glass table top cleaning: firstly wipe down with a clean cloth and then use glass cleaner and kitchen paper as you would with windows of inside your home.

For best cleaning after care of your cast aluminium product it’s extremely simple – add some household washing up liquid to hot water in a bucket, mix to get the suds frothy and use a sponge to simply wipe down and in between the grate. For any stubborn parts use a scrubbing sponge or an old toothbrush, rinse off when finished.

It’s really a preference choice, as the wood is previously distressed for effect the design has years of use in mind, it will look fine or better (depending on individual taste) taking some small surface nicks and knocks. If retaining the surface’s petina is a concern we recommend brushing off regularly and then the use of a light wood polish with a very weak and non corrosive nature.