Trustpilot

Deliveries

How long will my delivery take?

How do I organise my delivery on a day of my choice?

Do you deliver internationally?

Do you deliver to Northern Ireland?

Am I able to pick the day for my delivery?

Will I receive a timeslot for my delivery?

I have the delivery company at my door but they only have part of my order - what should I do?

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Orders

Can I order over the phone?

Can I order through an email?

Do you deliver over Bank Holidays?

I am a mature customer/have unique needs and require help ordering, how do I proceed?

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Stock

Do you have a Showroom?

Can IO Living source specific products from a brand featured on your website, but isn't showing on ioliving.co.uk?

If something is out of stock can you inform me when it does come back into stock?

Can you provide samples or swatches of material samples?

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Dimensions

Where do I find the measurements and dimensions for products?

I'd like to find out specific measurements not listed in the product specs, where do I find this?

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Discounts

Do you have sales?

I heard there are discounts available? Is this true?

Any other scenarios where a discount will occur?

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Assembly

Will the delivery team help me assemble my product?

Will the delivery team take away my packaging.

I've received my products, Why can't I locate the hardware provided to assemble it?

How do I know if my set requires any assembly?

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Warranty

Is my product covered under a warranty?

I have a quality issue with my product, who should I speak to? What am I covered for?

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Payment, VAT & Finance

What payment options do you offer?

Do I need to pay tax/VAT if my billing address is in Ireland?

How does interest free finance work?

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Product Care

How do I care for my wicker weave rattan product(s)?

How do I care for my cast aluminium product(s)?

How do I care for my distressed wood (Modern Farmhouse) product(s)?

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We'll email you a voucher worth £10 off your first order over £50. By subscribing you agree to our Terms & Conditions and Privacy & Cookies Policy. Offer only valid for new subscribers.