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Deliveries

Please visit the delivery section of our website for detailed information.

How long will my delivery take?

How do I organise my delivery on a day of my choice?

Do you deliver internationally?

Do you deliver to Northern Ireland?

Am I able to pick the day for my delivery?

Do I pick what time the delivery arrives?

I have the delivery company at my door but they only have part of my order - what should I do?

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Orders

Can I order over the phone?

Can I order through an email?

If I order on a Friday or during the weekend when will my product come?

I am a mature customer/have unique needs and require help ordering, how do I proceed?

I have made my order, have been allotted an order number but why am I yet to be given a designated day for delivery?

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Stock

Do you have a Showroom?

Can IOLiving source specific products from a brand featured on your website, but isn't showing on ioliving.co.uk?

If something is out of stock can you inform me when it does come back into stock?

If something is out of stock but known to be restocked, are you able to take payment in order to secure it?

Can you provide samples or swatches of material samples?

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Dimensions

Where do I find the measurements and dimensions for products?

I'd like to find out specific measurements not listed in the product specs, where do I find this?

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Discounts

Do you have sales?

I heard there are discounts available? Is this true?

Any other scenarios where a discount will occur?

Do you provide trade discounts?

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Assembly

Will the delivery team help me assemble my product?

I've received my products, Why can't I locate the hardware provided to assemble it?

How do I know if my set requires any assembly?

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Warranty

Is my product covered under a warranty?

I have a quality issue with my product, who should I speak to? What am I covered for?

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Payment & Finance

How does interest free finance work?

What payment options do you offer?

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Product Care

How do I care for my wicker weave rattan product(s)?

How do I care for my cast aluminium product(s)?

How do I care for my distressed wood (Modern Farmhouse) product(s)?

How do I care for my nickel product(s)?

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