If you wish to cancel your order please submit a cancellation request to email@example.com or call 01173 322 689
If the items have already been dispatched you’ll need to cancel at the point of receipt by refusing delivery, or by contacting the InsideOut customer care team within 30 days of receipt. Our customer care team will then arrange a free collection at your earliest convenience.
Here at InsideOut, we believe that returning your product should be as easy as buying it. You can return your items for a full refund within 30 days of receipt
Email your return request to firstname.lastname@example.org or call 01173 322 689 and we’ll arrange a free return at your convenience. If you’re returning your entire order, we’ll also refund any associated delivery fees.
Small to Medium Sized Items – Our dedicated customer care team will send you a prepaid return label. Just print the label, stick it on the box and drop it off at one of 2,500 drop off points at your convenience
Medium to Large Sized Items – Our customer care team will send you a prepaid return label. Just print it off, stick it on the box and our team will work with you to arrange a suitable collection date and time
Large Items – We’ll arrange for our 2-man delivery partner to collect the items from a room or location of your choice at your convenience
Items must be returned complete, unused, in their original packaging (or packaging of equivalent standard) and in a fully re-sellable condition. Please re-pack the items with care, ensuring that you package your return in a way that will prevent any damage in transit
The returned item will be fully inspected upon receipt into our warehouse, at which point we will notify you of your pending refund or replacement
InsideOut Living reserve the right to refuse a refund if any of the above conditions have been breached, most notably if the products are deemed to be;
- Unsellable condition
If any of these conditions are deemed to have been breached, the goods will be returned to you
Please ensure that you check all items upon receipt, as damaged items must be notified to our customer care team within 48 hours of receipt
You will need to send us a picture, along with a brief description of the damage
Our team will assess your complaint, and either provide you with a full refund, arrange for a repair or provide you with a replacement
If your item develops a fault within 30 days of receipt, we’ll offer you a refund, exchange or repair
If your item develops a fault after 30 days, but within 6 months of receipt we’ll offer to repair or replace your items. If both a repair or replacement are deemed to unavailable (due to disproportionately high costs, would cause major inconvenience and take an unreasonable long time) you’ll be entitled to a full or partial refund depending on the case in question.
Manufacturer warranties and guarantees also apply to certain products, more details of which can be found on the individual product pages
Please note, that InsideOut Living cannot be held responsible for damage that was caused through normal wear and tear
If you have received an incorrect item please contact the InsideOut customer care team on email@example.com or 01173 322 689. Our team will arrange a free collection of the said item, and will endeavour to find a replacement as soon as possible.
Your refund will be processed on the original payment method used to place the order within 3 working days of receiving the product back into our warehouse. If this isn’t possible we will contact you by phone or email
Debit card – 3 working days
Credit Card – this can take a little longer
Paypal - 2 working days
Finance Option - 2 working days